In the current Coronavirus crisis has not only the staff of water utilities been concerned but also customers and the public were asking questions and demanding more detailed information on the functioning and the guarantee for safe water and water services. The GIZ water programme Albania has addressed this need for information and has been supporting partners in Albania such as the Ministry of Infrastructure and Energy, the National Agency of Water Supply, Sewerage and Waste Infrastructure, Municipalities and Water Utilities with informative materials as well as distribution of personal protection equipment. Due to an emergency situation ad hoc support was given exceptionally by providing necessary disinfectants for water supply.
The following informative materials were prepared and distributed:
- A video titled “Water and wastewater safe from Covid-19” (related to water supply, sewerage and waste water treatment plant). The video is posted from the partners on their websites and social media as well as on EUD and GIZ social media (Facebook and YouTube).
- Three (online) flyers that give general information on the virus, water supply and waste water treatment plants. The flyers were posted from the partners on their websites and social media and on GIZ social media.
The information of the above materials is based on the official information of World Health Organization.
The Coronavirus related information was published also on the recently implemented Customer Service Portal, which is an interaction platform that unites customers and providers of water supply and sewerage services. The information (video, leaflets) were posted on the main page of the portal as well as on the subpages of each Albanian water utility.
Based on the request of nine partner municipalities, the water programme supported the staff of Water Utilities and waste water treatment plants with reusable face masks during the COVID-19 pandemic, safety equipment like vests, gloves and safety helmets as well as safety instructions.
These donations aim to protect the staff of Water Utilities and ensure continuous delivery of the water supply and waste water services. They were provided to the staff of Water Utilities of Cerrik, Peqin, Himara, Shkodra, Lezha, Kavaja, Vlora and Saranda and the respective Waste Water Treatment Plants of Shkodra, Lezha, Kavaja, Vlora and Saranda.