On 19-20 September 2019, in Tirana, SHUKALB delivered successfully the “Management” training course. The training was attended by the senior managers of Water Supply and Sewerage Utilities of Shkodra, Lezha, Gramsh, Berat-Kucova, Gjirokaster and Polican and it was delivered by the trainer Arian Gjorga, Consultant and Expert in Management. Under the trainers’ guidance, the participants were introduced to the topics of Management Processes, Communication, Planning and Organizing, Management Styles, Human Relations, Organizational Culture, Problem Solving, Decision Making and Financial Management.
Besides the presentations on the key management principles the participants were actively engaged in discussions, group work by analyzing different case studies and interactive exercises upon the instruments provided by the training course. Moreover, the managers shared their best and challenging experiences, providing this way a peer learning experience.
The feedback received at the end of the training was very positive. All the managers emphasized the value of this training course in their day-to-day responsibilities as managers in improving the performance of the utility they manage, and providing better quality services to consumers.
At the below links we are sharing some training testimonials gathered by the managers providing insights on the benefits and their take away from the training course.