Korca Water Supply and Sewerage Company (Korca WSSC) was recently recognized by the World Bank for its commitment to become ‘Utility of the Future’ (UoF). Through the World Bank’s Water Global Practice’s Utility of the Future Initiative, a UoF is defined as ‘ a future-focused utility which provides reliable, safe, inclusive, transparent and responsive water supply and sanitation services through best-fit practices that allow it to operate in an efficient and resilient and sustainable manner.’
The UoF initiative is a diagnostic tool and action-planning methodology to help utilities overcome their challenges and achieve targets (SDG’s) in a resilient and sustainable way.
Korca WSSC was ranked ‘world class’ in 3 of the areas assessed and good to well performing in the others.
Performance and Maturity were measured in commercial operations, technical operations, organization and strategy, human resources management, and financial management. Service aspects and enabling areas were likewise assessed. Action Plans have been developed and agreed to be implemented in the company over the initial 100 days and then will continue to be enhanced and further implemented over the next 3 to 10 years.
Korca WSSC have successfully achieved their first milestone on their Programme to become Utility of the Future.