SUPERVISION

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Course description

This training course emphasizes the role of the supervisor in fulfilling the water supply and sewerage utility mission and objectives. This training course addresses the knowledge and skills that a supervisor must have on planning, workforce coordination and motivation, in order to effectively meeting the objectives. The main objective of the course is to provide to the participants supervision knowledge and techniques to improve the water supply and sewerage utilities performance.

Target Group

This training course has been developed for professionals of water supply and sewerage utilities, and is especially useful for the managers and supervisors of the human resources and public relations department, and supervisors.

Objectives of the Training Course

At the end of this training course, the participants will be able to:

• Identify the main elements of a supervisor’s job;
• Design a workforce plan for your utility;
• Motivate and direct the work of others;
• Coordinate the work of a team developing standard operating procedures;
• Recognize the benefits of working as a team;
• Effectively communicate goals, expectations, and instructions to subordinates;
• Delegate tasks to improve performance and provide development opportunities for employees;
• Select and use appropriate management style;
• Identify and use various techniques of conflict resolution;
• Use appropriate time management strategies.

Training Method

The training is based on lectures presented in PowerPoint combined with discussions and case studies. In addition to lectures and discussions, participants will analyze specific case studies.

Training Course Material

The participants of this training course will be provided with the Training Manual “Supervision”. In addition, the participants will receive certificate of attendance.

Registration Fee

Members of SHUKALB/SHUKOS: 22,000 ALL/person

Non-members: 25,000 ALL/person

The registration fee includes course materials, coffee breaks and lunch breaks.

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