This training course summarizes personal and professional skills needed for any employee to effectively fulfill duties and responsibilities. This training course addresses issues related to standards of quality work, ethics, group work, communication, problem solving, time management, conflict resolution, delegation, decision making and effective presentations.
The participants will gain the necessary knowledge and skills to effectively perform their functions, as well as to influence the improvement of their society’s performance.
Target Group
This training course has been developed for professionals of water supply and sewerage utilities, and it is useful for all employees of water supply and sewerage utilities.
Objectives of Training Course
At the end of this training course the participants will be able to:
Recognize the potential benefits associated with an effective ethics program in your organization;
Recognize the benefits of working as a team;
Identify the key components in productive teams;
Select the most effective medium to convey your message;
Use specific techniques to aid in the early recognition of problems;
Analyze a problem by using a variety of techniques to gather information about the problem and its causes;
Recognize the benefits of time management and the costs of not managing it;
Identify different conflict resolution styles and techniques;
Recognize what and how to delegate;
Identify different decision levels;
Prepare and deliver an effective presentation.
Training Method
The training is based on lectures presented in PowerPoint, combined with discussions and case studies In addition to lectures and discussions, participants will analyse specific case studies.
Training Course Materials
The participants of this training course will be provided with the Training Manual “Personal and Professional Skills”. In addition, the participants will receive certificates of attendance.
Registration Fee
Members of SHUKALB: 22,000 ALL/person + VAT
Non-members:25,000 ALL / person +VAT
The registration fee includes course materials, coffee breaks and lunch breaks.