D-LeaP Commercial Efficiency in Water Supply and Sanitation Utilities

Workshop I: 13-14 May 2026
Workshop II: May 2026
Workshop III: June 2026

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The successful management of high cost water infrastructure is essential to operate and deliver the required service as cost effectively as possible. The management of commercial activities is an integral part of achieving this goal. This Program supports participating utility companies in collecting, auditing and analyzing data related to commercial efficiency and developing actions based on that data to support reduction of costs, increase revenue collection and overall commercial efficiency. It offers a standardized and detailed approach for business planning and provides tools and actions to improve commercial efficiency.

The Program is designed on learning-by-doing principles. It includes a mix of face-to-face training workshops providing tools and techniques to address the challenges faced and see them applied in practice, followed by on the job training, in which participating utilities apply the tools and techniques to their particular situation and develop concrete products (diagnostics, action plans etc.). The principles of blended learning are applied, i.e. face-to-face training is accompanied by e-learning material provided within the D-LeaP Academy.

Target Group

The program is particularly valuable for senior and middle management in water and sewerage companies: Administrator / deputy administrator of water utilities, technical director, engineers.

Participation fee

• SHUKALB members is 30,000 Lek/person + VAT, and for
• Non-Members 35,000 Lek/person + VAT.

Please register online or confirm your participation via e-mail training@shukalb.al by April 3, 2026.

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