{"id":2618,"date":"2022-10-03T14:15:52","date_gmt":"2022-10-03T12:15:52","guid":{"rendered":"https:\/\/demo.shukalb.al\/?p=2618"},"modified":"2026-05-07T12:10:13","modified_gmt":"2026-05-07T10:10:13","slug":"sherbimi-i-klientit-dhe-marredheniet-me-publikun","status":"publish","type":"post","link":"https:\/\/shukalb.al\/?p=2618&lang=sq","title":{"rendered":"Sh\u00ebrbimi i Klientit dhe Marr\u00ebdh\u00ebniet me Publikun"},"content":{"rendered":"<h2><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5772 alignright\" src=\"https:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/Customer-Service-and-Public-Relations-384x384-1.jpg\" alt=\"\" width=\"341\" height=\"341\" srcset=\"https:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/Customer-Service-and-Public-Relations-384x384-1.jpg 384w, https:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/Customer-Service-and-Public-Relations-384x384-1-300x300.jpg 300w, https:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/Customer-Service-and-Public-Relations-384x384-1-150x150.jpg 150w, https:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/Customer-Service-and-Public-Relations-384x384-1-87x87.jpg 87w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><\/h2>\n<h1><strong>Sh\u00ebrbimi i Klientit dhe Marr\u00ebdh\u00ebniet me Publikun<\/strong><br \/>\n24 &#8211; 25 Qershor 2026, Tiran\u00eb<\/h1>\n<h4><\/h4>\n<h4 style=\"text-align: left;\"><a class=\"theme-btn btn-style-one\" href=\"https:\/\/crm.shukalb.al\/civicrm\/event\/info\/?id=114&amp;reset=1\" target=\"_blank\" rel=\"noopener\">REGJISTROHUNI TANI<\/a><\/h4>\n<h4><strong>P<\/strong><strong>\u00ebrshkrimi i kursit<\/strong><\/h4>\n<p>Sh\u00ebrbimi i klientit \u00ebsht\u00eb nj\u00eb nga funksionet ky\u00e7 t\u00eb \u00e7do shoq\u00ebrie uj\u00ebsjell\u00ebs kanalizime. Ky kurs trajnimi thekson rolin e sh\u00ebrbimit t\u00eb klientit dhe marr\u00ebdh\u00ebnieve me publikun n\u00eb suksesin e Shoq\u00ebrive UK. Kursi \u00ebsht\u00eb p\u00ebrdit\u00ebsuar me metodat m\u00eb t\u00eb fundit t\u00eb sh\u00ebrbimit ndaj klientit, duke reflektuar praktikat moderne dhe qasjet bashk\u00ebkohore n\u00eb komunikimin dhe menaxhimin e marr\u00ebdh\u00ebnieve me klient\u00ebt. Kursi do t\u00eb trajtoj\u00eb \u00e7\u00ebshtje q\u00eb kan\u00eb t\u00eb b\u00ebjn\u00eb me parimet e sh\u00ebrbimit t\u00eb klientit, ndikimin e organizimit dhe personelit t\u00eb sh\u00ebrbimit t\u00eb klientit n\u00eb performanc\u00ebn tregtare t\u00eb shoq\u00ebris\u00eb, menaxhimin e baz\u00ebs s\u00eb t\u00eb dh\u00ebnave t\u00eb klientit, menaxhimin e p\u00ebrshtypjeve dhe ankesave t\u00eb klientit, menaxhimin e leximit t\u00eb mat\u00ebsave, faturimit dhe ark\u00ebtimit. Pjes\u00ebmarr\u00ebsit do t\u00eb pajisen me njohurit\u00eb dhe aft\u00ebsit\u00eb e nevojshme p\u00ebr t\u00eb p\u00ebrballuar sfidat e p\u00ebrditshme t\u00eb k\u00ebtij sh\u00ebrbimi, si dhe p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar sh\u00ebrbimin e klientit dhe marr\u00ebdh\u00ebniet me publikun n\u00eb shoq\u00ebrit\u00eb e tyre.<\/p>\n<h4><strong>Kush duhet t\u00eb marr\u00eb pjes\u00eb<\/strong><\/h4>\n<p>Ky kurs \u00ebsht\u00eb hartuar p\u00ebr profesionist\u00ebt e shoq\u00ebrive uj\u00ebsjell\u00ebs kanalizime dhe \u00ebsht\u00eb ve\u00e7an\u00ebrisht i vlefsh\u00ebm p\u00ebr p\u00ebrgjegj\u00ebsit, specialist\u00ebt, operator\u00ebt dhe azhornuesit e sh\u00ebrbimit t\u00eb klientit, specialist\u00ebt e marr\u00ebdh\u00ebnieve me shtypin dhe publikun, p\u00ebrgjegj\u00ebsit dhe specialist\u00ebt e sektorit t\u00eb sh\u00ebrbimit t\u00eb mat\u00ebsave, si dhe p\u00ebrgjegj\u00ebsit dhe specialist\u00ebt e sektorit t\u00eb leximi.<\/p>\n<h4><strong>Ob<\/strong><strong>jektivat e kursit t\u00eb trajnimit<\/strong><\/h4>\n<p>N\u00eb fund t\u00eb k\u00ebtij kursi trajnimi, ju do t\u00eb jeni t\u00eb aft\u00eb t\u00eb:<\/p>\n<ul>\n<li>Kuptoni r\u00ebnd\u00ebsin\u00eb e ofrimit t\u00eb nj\u00eb sh\u00ebrbimi t\u00eb shk\u00eblqyer ndaj klientit;<\/li>\n<li>Kuptoni se si qendrimi i punonj\u00ebsit ndikon n\u00eb k\u00ebnaq\u00ebsin\u00eb e klientit;<\/li>\n<li>Kuptoni r\u00ebnd\u00ebsin\u00eb strategjike t\u00eb nj\u00eb nj\u00ebsie t\u00eb dedikuar t\u00eb sh\u00ebrbimit t\u00eb klientit;<\/li>\n<li>Kuptoni r\u00ebnd\u00ebsin\u00eb e manaxhimit \u00a0t\u00eb informacionit t\u00eb klientit;<\/li>\n<li>Njihni marr\u00ebdh\u00ebnien mes manaxhimit t\u00eb baz\u00ebs s\u00eb t\u00eb dh\u00ebnave t\u00eb klientit dhe reagimit t\u00eb shpejt\u00eb ndaj pyetjeve apo k\u00ebrkesave t\u00eb klient\u00ebve;<\/li>\n<li>Njihni rolin e marr\u00ebdh\u00ebnieve dhe komunikimit me publikun n\u00eb vendosjen e nj\u00eb imazhi pozitiv t\u00eb shoq\u00ebris\u00eb;<\/li>\n<li>Identifikoni \u00a0variablat q\u00eb ndikojn\u00eb k\u00ebnaq\u00ebsin\u00eb e klientit;<\/li>\n<li>Kuptoni r\u00ebnd\u00ebsin\u00eb e manaxhimit \u00a0t\u00eb p\u00ebrshtypjeve t\u00eb klientit;<\/li>\n<li>Njihni r\u00ebnd\u00ebsin\u00eb e manaxhimit proaktiv t\u00eb ankesave t\u00eb klient\u00ebve;<\/li>\n<li>Zbatoni \u00a0procedura t\u00eb qarta t\u00eb manaxhimit t\u00eb ankesave;<\/li>\n<li>Kuptoni rolin e instalimit t\u00eb mat\u00ebsave t\u00eb konsumit n\u00eb zvog\u00eblimin e humbjeve t\u00eb ujit dhe p\u00ebrmir\u00ebsimin e performanc\u00ebn tregtare t\u00eb shoq\u00ebris\u00eb;<\/li>\n<li>Kuptoni r\u00ebnd\u00ebsin\u00eb e vendosjes dhe zbatimit t\u00eb procedurave t\u00eb qarta p\u00ebr rastet e klient\u00ebve mos-pagues;<\/li>\n<\/ul>\n<p>&#8211;\u00a0 \u00a0P\u00ebrgatitni nj\u00eb strategji komunikimi bazuar n\u00eb nevojat e qytetar\u00ebve dhe n\u00eb k\u00ebshillim t\u00eb hapur me ta;<\/p>\n<h4><strong>M<\/strong><strong>etoda e trajnimit<\/strong><\/h4>\n<p>Trajnimi \u00ebsht\u00eb i bazuar n\u00eb leksione t\u00eb prezantuara n\u00eb PowerPoint, t\u00eb nd\u00ebrthurura me diskutime. P\u00ebrve\u00e7 marrjes\u00a0 s\u00eb \u00a0leksioneve dhe diskutimeve, pjes\u00ebmarr\u00ebsit do t\u00eb analizojn\u00eb edhe raste konkrete studimore.<\/p>\n<h4><strong>M<\/strong><strong>aterialet e kursit t\u00eb trajnimit<\/strong><\/h4>\n<p>Pjes\u00ebmarr\u00ebsit n\u00eb k\u00ebt\u00eb kurs trajnimi, do t\u00eb pajisen me Manualin e Trajnimit \u201cSh\u00ebrbimi i Klientit\u00a0 \u00a0dhe\u00a0 \u00a0Marr\u00ebdh\u00ebniet\u00a0\u00a0 me\u00a0 \u00a0Publikun\u201d. P\u00ebrpos k\u00ebsaj, pjes\u00ebmarr\u00ebsit do t\u00eb pajisen me certificat\u00eb.<\/p>\n<h4><strong>T<\/strong><strong>arifa e regjistrimit<\/strong><\/h4>\n<ul>\n<li>An\u00ebtar\u00ebt e SHUKALB\/SHUKOS: <span style=\"color: #0000ff;\"><strong>22,000 lek\u00eb p\u00ebr person + TVSH.<\/strong><\/span><\/li>\n<li>Jo-an\u00ebtar\u00ebt: <strong><span style=\"color: #0000ff;\">25,000 lek\u00eb p\u00ebr person + TVSH.<\/span><\/strong><\/li>\n<\/ul>\n<p>Kjo tarif\u00eb p\u00ebrfshin materialet e kursit, drekat, dhe pushimet p\u00ebr kafe.<\/p>\n<p><a class=\"theme-btn btn-style-one\" href=\"https:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/Sherbimi_i_klientit_dhe_marredheniet_me_publikun.pdf\" target=\"_blank\" rel=\"noopener\">SHKARKONI BROSHUR\u00cbN<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sh\u00ebrbimi i Klientit dhe Marr\u00ebdh\u00ebniet me Publikun 24 &#8211; 25 Qershor 2026, Tiran\u00eb REGJISTROHUNI TANI P\u00ebrshkrimi i kursit Sh\u00ebrbimi i klientit \u00ebsht\u00eb nj\u00eb nga funksionet ky\u00e7 t\u00eb \u00e7do shoq\u00ebrie uj\u00ebsjell\u00ebs<\/p>\n","protected":false},"author":2,"featured_media":1978,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[91],"tags":[],"class_list":["post-2618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-menaxhimi"],"_links":{"self":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/2618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2618"}],"version-history":[{"count":0,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/2618\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/media\/1978"}],"wp:attachment":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}