{"id":4043,"date":"2020-07-03T15:16:25","date_gmt":"2020-07-03T15:16:25","guid":{"rendered":"http:\/\/shukalb.al\/?p=3570"},"modified":"2020-07-03T15:16:25","modified_gmt":"2020-07-03T15:16:25","slug":"english-d-leap-utility-benchmarking-program-a-fundamental-tool-for-utility-self-assessment","status":"publish","type":"post","link":"https:\/\/shukalb.al\/?p=4043&lang=en","title":{"rendered":"D-LeaP Utility Benchmarking Program \u2013 A Fundamental Tool for Utility Self-Assessment"},"content":{"rendered":"<p>[:sq]<a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Benchmarkingm-Program-logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3539\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Benchmarkingm-Program-logo.png\" alt=\"\" width=\"2262\" height=\"1043\" \/><\/a><\/p>\n<p>Benchmarking, mbledhja e treguesve t\u00eb performanc\u00ebs dhe m\u00eb pas krahasimi i performanc\u00ebs midis shoq\u00ebrive UK me madh\u00ebsi dhe kushte t\u00eb ngjashme, \u00ebsht\u00eb nj\u00eb mjet kryesor p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar performanc\u00ebn e shoq\u00ebrive UK. SHUKALB dhe SHUKOS kan\u00eb ofruar s\u00eb bashku Programin D-LeaP Benchmarking p\u00ebr shoq\u00ebrit\u00eb UK si n\u00eb Shqip\u00ebri ashtu edhe n\u00eb Kosov\u00eb q\u00eb nga viti 2014 n\u00eb kuad\u00ebr t\u00eb Partneritetit t\u00eb Danubit (D-LeaP), me mb\u00ebshtetje ngaShoqata Nd\u00ebrkomb\u00ebtare e Kompanive Uj\u00ebsjell\u00ebs Kanalizime n\u00eb Zon\u00ebn e Mbulimit t\u00eb Lumit Danub (IAWD). Programi i ndihmon shoq\u00ebrit\u00eb n\u00eb identifikimin e zonave ku p\u00ebrmir\u00ebsimi i performanc\u00ebs \u00ebsht\u00eb i nevojsh\u00ebm, p\u00ebrmes angazhimit t\u00eb ekipeve t\u00eb vogla t\u00eb shoq\u00ebris\u00eb sesa an\u00ebtar\u00ebve individual t\u00eb personelit.<\/p>\n<p>P\u00ebr t\u00eb kuptuar m\u00eb shum\u00eb mbi p\u00ebrfitimet e pjes\u00ebmarrjes n\u00eb Program, ne k\u00ebrkuam nga p\u00ebrfaq\u00ebsuesit e shoq\u00ebris\u00eb uj\u00ebsjell\u00ebs kanalizime Tiran\u00eb, dhe uj\u00ebsjell\u00ebs kanalizime Shkod\u00ebr, t\u00eb ndanin reagimet e tyre, si dy shoq\u00ebri q\u00eb kan\u00eb qen\u00eb pjes\u00eb e programit prej shum\u00eb vitesh tashm\u00eb.<\/p>\n<figure id=\"attachment_3568\" aria-describedby=\"caption-attachment-3568\" style=\"width: 300px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Evis-Benchmarking.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3568\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Evis-Benchmarking-300x276.jpg\" alt=\"\" width=\"300\" height=\"276\" \/><\/a><figcaption id=\"caption-attachment-3568\" class=\"wp-caption-text\"><em>Evis Gjebrea, N\u00ebn Drejtoresh\u00eb, Shoq\u00ebria Uj\u00ebsjell\u00ebs Kanalizime Tiran\u00eb, gjat\u00eb prezantimit t\u00eb saj n\u00eb Konferenc\u00ebn dhe Ekspozit\u00ebn e P\u00ebrbashk\u00ebt Ballkanike 2016<\/em><br \/><em>Foto nga SHUKALB<\/em><\/figcaption><\/figure>\n<p><em>\u201cShoq\u00ebria uj\u00ebsjell\u00ebs kanalizime Tiran\u00eb (UK Tiran\u00eb) ka q\u00ebn\u00eb pjes\u00eb e programit t\u00eb Benchmarking i mb\u00ebshtetur nga Shoqata Nd\u00ebrkomb\u00ebtare e Rajonit t\u00eb Danubit q\u00eb prej 3 vitesh dhe kemi hyr\u00eb n\u00eb vitin e 4-t. Shoq\u00ebria jon\u00eb vendosi t\u00eb jet\u00eb pjes\u00eb e k\u00ebtij programi p\u00ebr arsyet si m\u00eb posht\u00eb: <\/em><\/p>\n<ul>\n<li><em>S\u00eb pari \u00ebsht\u00eb nj\u00eb mjet p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar performanc\u00ebn e shoq\u00ebris\u00eb dhe rritur transparenc\u00ebn. <\/em><\/li>\n<li><em>S\u00eb dyti \u00ebsht\u00eb nj\u00eb iniciativ\u00eb n\u00eb nivel vendor, komb\u00ebtar dhe rajonal q\u00eb na lejon t\u00eb krahasohemi me shoq\u00ebri t\u00eb tjera dhe t\u00eb m\u00ebsojm\u00eb prej tyre.<\/em><\/li>\n<li><em>S\u00eb treti, \u00ebsht\u00eb nj\u00eb mjet q\u00eb mund t\u00eb p\u00ebrdoret p\u00ebr t\u00eb t\u00ebrhequr financime t\u00eb reja n\u00eb sektorin e ujit. <\/em><\/li>\n<\/ul>\n<p><em>UK Tiran\u00eb ka nj\u00eb eksperienc\u00eb pozitive n\u00eb kuad\u00ebr t\u00eb projektit q\u00eb financohet nga Banka Europiane p\u00ebr Rind\u00ebrtim dhe Zhvillim (BERZH) ku kompania e p\u00ebrzgjedhur nga BERZH (Mott Macdonald) p\u00ebr t\u00eb kryer procesin e skanimit t\u00eb shoq\u00ebris\u00eb (due diligence) q\u00eb e kualifikoi p\u00ebr t\u00eb marr\u00eb kredi t\u00eb drejtp\u00ebrdrejt\u00eb nga BERZH p\u00ebrdori t\u00eb dh\u00ebnat nga platforma e benchmarking.<\/em><\/p>\n<p><em>Ajo q\u00eb vlen p\u00ebr tu theksuar \u00ebsht\u00eb se n\u00ebp\u00ebrmjet k\u00ebsaj platforme UK Tiran\u00eb mbledh t\u00eb dh\u00ebna mbi indikator\u00ebt e performanc\u00ebs dhe m\u00eb pas informacioni i p\u00ebrpunuar nga platforma ofrohet n\u00eb raportin individual t\u00eb shoq\u00ebris\u00eb i gjeneruar nga sistemi. N\u00eb k\u00ebt\u00eb raport performanca e UK Tiran\u00eb krahasohet n\u00eb t\u00eb gjith\u00eb indikator\u00ebt e performanc\u00ebs me shoq\u00ebri t\u00eb tjera q\u00eb jan\u00eb me p\u00ebrmasa t\u00eb ngjashme dhe kushte t\u00eb ngjashme n\u00eb nivel komb\u00ebtar, rajonal dhe m\u00eb gjer\u00eb. <\/em><\/p>\n<p><em>Mbledhja e t\u00eb dh\u00ebnave sigurisht nuk \u00ebsht\u00eb nj\u00eb pro\u00e7es i leht\u00eb, por pjesa m\u00eb e mir\u00eb e programit \u00ebsht\u00eb se ofron udh\u00ebzime\/guide p\u00ebr t\u00eb shpjeguar \u00e7do indikator dhe n\u00eb k\u00ebt\u00eb kontekts jan\u00eb krijuar grupe pune teknike p\u00ebr t\u00eb sqaruar indikator\u00ebt dhe burimin e informacionit t\u00eb tyre.<\/em><\/p>\n<p><em>Shoq\u00ebrit\u00eb e tjera duhet t\u00eb b\u00ebhen pjes\u00eb sepse: <\/em><\/p>\n<ul>\n<li><em>Fitojn\u00eb mb\u00ebshtetje personale n\u00eb analizimin dhe p\u00ebrmir\u00ebsimin e performanc\u00ebs s\u00eb tyre. <\/em><\/li>\n<li><em>M\u00ebsojn\u00eb nga shoq\u00ebri t\u00eb tjera n\u00eb sektor. <\/em><\/li>\n<li><em>P\u00ebrfitojn\u00eb nga krahasimi me shoq\u00ebri t\u00eb tjera. <\/em><\/li>\n<li><em>Jan\u00eb t\u00eb azhornuara mbi mjetet m\u00eb bashk\u00ebkohore p\u00ebr analizimin e p\u00ebrformanc\u00ebs s\u00eb shoq\u00ebrive.<\/em><\/li>\n<\/ul>\n<p><em>Nj\u00eb pjes\u00eb t\u00eb r\u00ebnd\u00ebsishme t\u00eb pun\u00ebs s\u00eb saj UKT-ja e shpenzon n\u00eb ndarjen e njohurive dhe praktikave t\u00eb saj. Jan\u00eb zhvilluar mjaft takime dhe seminare nga Hub-i Kosov\u00eb-Shqip\u00ebri p\u00ebr t\u00eb diskutuar indikator\u00ebt e performan\u00ebs. N\u00eb k\u00ebto takime \u00ebsht\u00eb r\u00ebn\u00eb dakord mbi gjuh\u00ebn teknike t\u00eb indikator\u00ebve t\u00eb cil\u00ebt jan\u00eb t\u00eb p\u00ebrkthyer ne shqip dhe indikator\u00ebt jan\u00eb grupuar sipas natyr\u00eb s\u00eb tyre: tregtare, teknike, kujdesi ndaj klientit etj. K\u00ebto takime jan\u00eb mjaft t\u00eb frytshme sepse shpjegohen paqart\u00ebsit\u00eb q\u00eb lidhen me indikator\u00ebt dhe po ashtu metodologjia sesi do t\u00eb mblidhen t\u00eb dh\u00ebnat duke sakt\u00ebsuar burimin e informacionit. M\u00eb p\u00eblqen motoja e Hub t\u00eb Danubit: mos i shp\u00ebrdoroni t\u00eb dh\u00ebnat, por punoni me to (don\u2019t bury the data but work with it).<\/em><\/p>\n<p><em>Produkti i k\u00ebtij programi \u00ebsht\u00eb raporti vjetor i Benchmarking, i cili ka avantazhin q\u00eb ofrohet n\u00eb dy gjuh\u00eb shqip dhe anglisht. UKT raportin e ndan s\u00eb brendshmi dhe m\u00eb pas n\u00eb K\u00ebshillin e Administrimit i cili njihet me ecurin\u00eb e indikator\u00ebve dhe p\u00ebrmir\u00ebsimet nga nj\u00ebri vit n\u00eb tjetrin. UKT ka n\u00eb planet e saj t\u00eb af\u00ebrta q\u00eb ta ndaj\u00eb k\u00ebt\u00eb raport me Entin Rregullator t\u00eb Ujit meq\u00ebn\u00ebse ky i fundit p\u00ebrgatit raportin vjetor t\u00eb performanc\u00ebs (benchmarking) p\u00ebr t\u00eb gjitha shoq\u00ebrit\u00eb n\u00eb nivel komb\u00ebtar. Duke e p\u00ebrmbyllur, raporti i Benchmarking sh\u00ebrben si baz\u00eb p\u00ebr hartimin e planeve vjetore dhe afat-mes\u00ebm t\u00eb buxhetit t\u00eb cdo shoq\u00ebrie. Gjithashtu sh\u00ebrben si baz\u00eb q\u00eb shoq\u00ebria t\u00eb nd\u00ebrmarr\u00eb \u00e7far\u00ebdolloj plan veprimi p\u00ebr p\u00ebrmir\u00ebsimin e performanc\u00ebs n\u00eb fusha t\u00eb caktuara ku \u00ebsht\u00eb e nevojshme nd\u00ebrhyrja me veprime konkrete.\u201d<\/em><\/p>\n<figure id=\"attachment_3569\" aria-describedby=\"caption-attachment-3569\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Bona-Benchmarking.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3569\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Bona-Benchmarking-300x211.jpg\" alt=\"\" width=\"300\" height=\"211\" \/><\/a><figcaption id=\"caption-attachment-3569\" class=\"wp-caption-text\"><em>Valbona Paja, P\u00ebrgjegj\u00ebse p\u00ebr Planifikim dhe Raportim, Uj\u00ebsjell\u00ebs Kanalizime Shkod\u00ebr, gjat\u00eb prezantimit t\u00eb saj n\u00eb Konferenc\u00ebn dhe Ekspozit\u00ebn e P\u00ebrbashk\u00ebt Ballkanike 2019<\/em><br \/><em>Foto nga SHUKALB<\/em><\/figcaption><\/figure>\n<p>\u201c<em>P\u00ebrfitimet kryesore t\u00eb pjes\u00ebmarrjes s\u00eb UK Shkod\u00ebr n\u00eb Programin e Benchmarking, mund t\u2019i ndajm\u00eb n\u00eb:<\/em><\/p>\n<p><strong><em>P\u00ebrfitime t\u00eb brendshme <\/em><\/strong><\/p>\n<ul>\n<li><em>Mund\u00ebson identifikimin e boshll\u00ebqeve n\u00eb treguesit e performanc\u00ebs dhe identifikimi i zonave p\u00ebr p\u00ebrmir\u00ebsim <\/em><\/li>\n<li><em>Zhvillon nj\u00eb grup treguesish t\u00eb standartizuar, n\u00eb nj\u00eb platform\u00eb elektronike.<\/em><\/li>\n<li><em>Mund\u00ebson krijimin e nj\u00eb kulture t\u00eb brendshme t\u00eb orientuar nga p\u00ebrmir\u00ebsimi i vazhduesh\u00ebm .<\/em><\/li>\n<li><em>Monitoron performanc\u00ebn e kompanis\u00eb dhe menaxhon ndryshimin.<\/em><\/li>\n<li><em>P\u00ebrshtatja e praktikave m\u00eb t\u00eb mira n\u00eb var\u00ebsi t\u00eb kapaciteteve t\u00eb shoq\u00ebris\u00eb.<\/em><\/li>\n<\/ul>\n<p><em>N\u00eb saj\u00eb t\u00eb nj\u00eb procesi sistematik hulumtimi brenda shoq\u00ebris\u00eb, arrihet t\u00eb merret informacion i vlefsh\u00ebm dhe i plot\u00eb nga t\u00eb gjith\u00eb sektor\u00ebt, arrihet nj\u00eb kuptim m\u00eb i mir\u00eb i kompanis\u00eb n\u00eb t\u00ebr\u00ebsi.\u00a0 P\u00ebrfitimi kryesor konsiston n\u00eb p\u00ebrdorimin e k\u00ebtij informacioni p\u00ebr p\u00ebrmir\u00ebsimin e fushave problematike dhe v\u00ebnien n\u00eb l\u00ebvizje t\u00eb hallkave t\u00eb ndryshme brenda shoq\u00ebrise drejt p\u00ebrmbushjes s\u00eb objektivave t\u00eb shoq\u00ebris\u00eb. Ky nivel njohjeje kalon n\u00eb t\u00eb gjitha nivelet drejtuese, duke b\u00ebr\u00eb t\u00eb mundur dhe ballafaqimin e ideve te ndryshme, p\u00ebr t\u00eb arritur n\u00eb zgjidhjet m\u00eb t\u00eb realizueshme. T\u00eb qenit pjes\u00eb e k\u00ebtij programi ka krijuar domosdoshm\u00ebrin\u00eb e modifikimit t\u00eb t\u00eb dh\u00ebnave q\u00eb sektor\u00ebt duhet t\u00eb raportojn\u00eb, duke detajuar m\u00eb tep\u00ebr dhe duke dh\u00ebn\u00eb informacion t\u00eb vlefsh\u00ebm p\u00ebr skuadr\u00ebn drejtuese t\u00eb shoq\u00ebris\u00eb UK.<\/em><\/p>\n<p><strong><em>P\u00ebrfitime t\u00eb jashtme<\/em><\/strong><\/p>\n<ul>\n<li><em>Mund\u00ebson Krahasimin me performanc\u00ebn e shoq\u00ebrive t\u00eb tjera <\/em><\/li>\n<li><em>Ndihmon n\u00eb k\u00ebrkimin e praktivave m\u00eb t\u00eb mira t\u00eb pun\u00ebs <\/em><\/li>\n<li><em>Rrit transparenc\u00ebn dhe besimin e komunitetit<\/em><\/li>\n<li><em>Ndihmon n\u00eb sigurimin e fondeve financiare <\/em><\/li>\n<\/ul>\n<p><em>Programi i Benchmarking p\u00ebrve\u00e7 se t\u00eb mund\u00ebson vler\u00ebsimin e trendit t\u00eb performanc\u00ebs s\u00eb shoq\u00ebris\u00eb, mund\u00ebson krahasimin e saj me kompanit\u00eb e tjera t\u00eb rajonit dhe m\u00eb gjer\u00eb. N\u00eb shume raste eksperiencat e shoq\u00ebrive t\u00eb tjera t\u00eb sektorit, jan\u00eb nje frym\u00ebzim, i cili mund t\u00eb ndihmoj\u00eb shoq\u00ebrit\u00eb t\u00eb gjejn\u00eb forca t\u00eb brendshme p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar performanc\u00ebn e tyre. Duke u njohur me raste t\u00eb kompanive t\u00eb ngjashme q\u00eb ja dalin t\u00eb tejkalojn\u00eb v\u00ebshtir\u00ebsi t\u00eb shumta dhe duke qen\u00eb pjes\u00eb e nj\u00eb rrjeti m\u00eb t\u00eb gjer\u00eb t\u00eb shoq\u00ebrive UK, mund\u00ebsohet rritja e nivelit t\u00eb njohjes s\u00eb shoq\u00ebris\u00eb me zgjidhje t\u00eb mundshme. Menaxhimi i kompanive publike \u00ebsht\u00eb shum\u00eb i r\u00ebnd\u00ebsish\u00ebm n\u00eb lidhje me ofrimin e nj\u00eb shkalle m\u00eb t\u00eb lart\u00eb transparence per te gjitha palet e interesit. Transparenca ndihmon ne krijimin e nje marr\u00ebdh\u00ebnie m\u00eb t\u00eb qart\u00eb me komunitetin dhe n\u00eb rritjen e besimit t\u00eb institucioneve t\u00eb ndryshme financiare, p\u00ebr mb\u00ebshtetjen e zhvillimit t\u00eb projekteve kapitale nga ana e shoq\u00ebris\u00eb.<\/em><\/p>\n<p><em>T\u00eb gjitha shoq\u00ebrit\u00eb q\u00eb do t\u00eb b\u00ebhen pjes\u00eb e programit t\u00eb Benchmarking mund t\u00eb p\u00ebrfitojn\u00eb nga:<\/em><\/p>\n<ul>\n<li><em>Njohja m\u00eb e mir\u00eb e shoq\u00ebris\u00eb s\u00eb tyre, sigurohet informacion i plot\u00eb nga t\u00eb gjith\u00eb sektor\u00ebt.<\/em><\/li>\n<li><em>Identifikimi i boshll\u00ebqeve n\u00eb performanc\u00ebn e tyre.<\/em><\/li>\n<li><em>Krijimi i nj\u00eb kulture t\u00eb brendshme q\u00eb t\u00eb orienton drejt p\u00ebrmir\u00ebsimit dh\u00eb t\u00eb m\u00ebsuarit t\u00eb vazhduesh\u00ebm.<\/em><\/li>\n<li><em>B\u00ebrja pjes\u00eb e nj\u00eb grupi m\u00eb t\u00eb madh t\u00eb shoq\u00ebrive UK, ku shk\u00ebmbimi i eksperiencave \u00ebsht\u00eb baza e k\u00ebtij bashk\u00ebpunimi.<\/em><\/li>\n<\/ul>\n<p><em>Procesi i realizimit t\u00eb Benchmarking gjat\u00eb k\u00ebsaj periudhe 4-vje\u00e7are, q\u00eb ne jemi pjes\u00eb e tij \u00ebsht\u00eb p\u00ebrmir\u00ebsuar vazhdimisht, n\u00eb aspektin e rritjes s\u00eb besueshm\u00ebris\u00eb s\u00eb t\u00eb dh\u00ebnave dhe niveleve t\u00eb kontrollit t\u00eb sakt\u00ebsis\u00eb s\u00eb tyre. Procesi i Benchmarking, kalon n\u00eb disa hapa, si: rregjistrimi i t\u00eb dh\u00ebnave, kontrolli dhe validimi i tyre n\u00eb nivel shoq\u00ebrie dhe HUB-i, p\u00ebr t\u00eb arritur n\u00eb hapin p\u00ebrfundimtar, q\u00eb \u00ebsht\u00eb raporti final i shoq\u00ebris\u00eb UK. Ky \u00ebsht\u00eb nj\u00eb raport i cili p\u00ebrmban informacion t\u00eb plot\u00eb p\u00ebr shoq\u00ebrin\u00eb, dhe baz\u00eb krahasuese t\u00eb saj p\u00ebr vite, si dhe me performanc\u00ebn e shoq\u00ebrive t\u00eb rajonit dhe me gjer\u00eb n\u00eb nivel europian. Raportet finale, q\u00eb jan\u00eb t\u00eb ndar\u00eb sipas sektorit Uj\u00ebsjell\u00ebs dhe Kanalizime, mund t\u00eb p\u00ebrdoren nga shoq\u00ebria p\u00ebr t`i paraqitur pran\u00eb donator\u00ebve, apo si raporte jo-financiare, q\u00eb t\u00eb njohin me menyr\u00ebn sesi performon shoq\u00ebria\u201d.<\/em><\/p>\n<p>SHUKALB invites all interested water utilities to join the Utility Benchmarking Program.\u00a0 The participating utilities will have the opportunity to gain practical support in analyzing and improving utility performance, learn from other utilities in the sector, be up to date on the most recent tools for analyzing utility performance, and benefit from regional and global comparison with other utilities and experts.<\/p>\n<p>SHUKALB fton t\u00eb gjitha shoq\u00ebrit\u00eb UK t\u00eb interesuara t\u2019i bashkohen programit t\u00eb Benchmarking. Shoq\u00ebrit\u00eb pjes\u00ebmarr\u00ebse do t\u00eb ken\u00eb mund\u00ebsin\u00eb t\u00eb fitojn\u00eb mb\u00ebshtetje praktike n\u00eb analizimin dhe p\u00ebrmir\u00ebsimin e performanc\u00ebs s\u00eb shoq\u00ebris\u00eb uk t\u00eb m\u00ebsojn\u00eb nga shoq\u00ebrit\u00eb e tjera n\u00eb sektor, t\u00eb informohen vazhdimisht rreth mjeteve m\u00eb t\u00eb fundit p\u00ebr analizimin e performanc\u00ebs s\u00eb shoq\u00ebris\u00eb uk dhe t\u00eb p\u00ebrfitojn\u00eb nga krahasimi rajonal dhe global me shoq\u00ebrit\u00eb dhe ekspert\u00eb t\u00eb tjer\u00eb<\/p>\n<p>P\u00ebr m\u00eb shum\u00eb informacion mbi Programin e Benchmarking, ju lutemi lexoni <a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/01\/P_D-LeaP_UBP-ALB_1018.pdf\" target=\"_blank\" rel=\"noopener\">Flet\u00ebpalosjen<\/a>.<\/p>\n<p>P\u00ebr t\u2019u regjistruar apo \u00e7do pyetje ju lutem kontaktoni SHUKALB n\u00eb adres\u00ebn e emailit <a href=\"mailto:training@shukalb.al\">training@shukalb.al<\/a> ose SHUKOS n\u00eb <a href=\"mailto:shukos2001@gmail.com\">shukos2001@gmail.com<\/a>.[:en]<a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Benchmarkingm-Program-logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3539\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Benchmarkingm-Program-logo.png\" alt=\"\" width=\"2262\" height=\"1043\" \/><\/a><\/p>\n<p>Benchmarking, collecting performance indicators and then comparing performance among utilities of similar size and conditions, is a major tool to improve water utility performance. SHUKALB and SHUKOS have been jointly offering the D-LeaP Utility Benchmarking Program for the water and wastewater companies in both Albania and Kosovo since 2014 in the framework of the Danube Learning Partnership (D-LeaP), with support from the International Association of Water Utilities in the Danube River Catchment Area (IAWD).\u00a0 The Program assists utilities in identifying areas where performance improvement is needed, through engaging small utility teams rather than individual staff members.<\/p>\n<p>To understand more about the benefits of participating in the Program, we asked the representatives of the water utility of Tirana, and the water utility of Shkodra, to share their feedback, as the two utilities that have been part of the program for several years now.<\/p>\n<figure id=\"attachment_3568\" aria-describedby=\"caption-attachment-3568\" style=\"width: 300px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Evis-Benchmarking.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3568\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Evis-Benchmarking-300x276.jpg\" alt=\"\" width=\"300\" height=\"276\" \/><\/a><figcaption id=\"caption-attachment-3568\" class=\"wp-caption-text\"><em>Evis Gjebrea, Deputy General Director, Tirana Water Supply and Sewerage Company, presenting at the Balkans Joint Conference and Exhibition 2016<\/em><br \/><em>Photo Credit: SHUKALB<\/em><\/figcaption><\/figure>\n<p><em>\u201cTirana Water Supply and Sewerage Company (Tirana WSSC) has been part of the Benchmarking program supported by the International Association of Water Supply Companies in the Danube River Catchment Area (IAWD) since 4 years now.\u00a0 Our company decided to be part of this program for the following reasons:<\/em><\/p>\n<ul>\n<li><em>First it is a tool to improve the performance of society and increase transparency.<\/em><\/li>\n<li><em>Secondly, it is an initiative at the local, national and regional level that allows us to compare and learn from other utilities.<\/em><\/li>\n<li><em>Third, it is a tool that can be used to attract new funding to the water sector. <\/em><\/li>\n<\/ul>\n<p><em>Tirana WSSC has a positive experience in the framework of the project funded by the European Bank for Reconstruction and Development (EBRD) where the company selected by EBRD (Mott Macdonald) for carrying out the due diligence scanning process used the data we had collected as part of this benchmarking program.<\/em><\/p>\n<p><em>It is worth emphasizing that through this platform Tirana WSSC collects data on performance indicators and then the information processed by the platform is provided in the individual report of the company generated by the system. In this report, the performance of Tirana WSSC is being compared in all performance indicators with the other companies that are of similar size and similar conditions at national, regional and wider level.\u00a0 <\/em><\/p>\n<p><em>Data collection is certainly not an easy process, but the best part of the program is that it provides guidelines to explain each indicator, and in this context technical working groups have been set up to clarify the indicators and the source of their information.\u00a0 <\/em><\/p>\n<p><em>The other water utilities must join because:<\/em><\/p>\n<ul>\n<li><em>Gain personal support in analyzing and improving their performance.<\/em><\/li>\n<li><em>Learn from other utilities in the sector.<\/em><\/li>\n<li><em>Benefit from comparison with other water utilities.<\/em><\/li>\n<li><em>They are updated on the most modern tools for analyzing the performance of utilities.<\/em><\/li>\n<\/ul>\n<p><em>Tirana WSSC spends a significant part of its work on sharing its knowledge and practices. Many meetings and workshops have been organized by the Kosovo-Albania Hub to discuss performance indicators. In these meetings it was agreed on the technical language of the indicators which are translated into Albanian and the indicators are grouped according to their nature: commercial, technical, customer care, etc. These meetings are quite fruitful as they explain the ambiguities related to the indicators and also the methodology on how the data will be collected, specifying the source of the information.\u00a0 I like the motto of the Danube HUB: \u201cDon\u2019t bury the data but work with it\u201d.<\/em><\/p>\n<p><em>The output of this program is the Benchmarking annual report, which has the advantage that is offered in both Albanian and English. Tirana WSSC shares the report internally and then into the Administrative Council, where they get \u00a0informed with the performance of indicators and improvements from year to year. \u00a0Tirana WSSC has in its close plans to share this report with the Water Regulatory Authority as it prepares the annual benchmarking report for all water utility companies at the national level. \u00a0In conclusion, the Benchmarking report serves as the basis for drafting the annual and medium-term budget plans of every water utility. It also serves as a basis for the utility to undertake any action plan to improve the performance in certain areas where intervention is needed.\u201d<\/em><\/p>\n<figure id=\"attachment_3569\" aria-describedby=\"caption-attachment-3569\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Bona-Benchmarking.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3569\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/07\/Bona-Benchmarking-300x211.jpg\" alt=\"\" width=\"300\" height=\"211\" \/><\/a><figcaption id=\"caption-attachment-3569\" class=\"wp-caption-text\"><em>Valbona Paja, Responsible for Planning and Reporting, Shkodra Water Supply and Sewerage Company, presenting at the Balkans Joint Conference and Exhibition 2019<\/em><br \/><em>Photo Credit: SHUKALB<\/em><\/figcaption><\/figure>\n<p><em>\u201cThe main benefits of participation of Shkodra WSSC in the Benchmarking Program can be divided into:<\/em><\/p>\n<p><strong><em>Internal benefits<\/em><\/strong><\/p>\n<ul>\n<li><em>Enables the identification of gaps in performance indicators and the identification of areas for improvement<\/em><\/li>\n<li><em>Develops a set of standardized indicators, on an electronic platform.<\/em><\/li>\n<li><em>Enables the creation of an internal culture oriented by continuous improvement.<\/em><\/li>\n<li><em>Monitors company performance and manages change.<\/em><\/li>\n<li><em>Adaptation of best practices depending on the capacities of the utility.<\/em><\/li>\n<\/ul>\n<p><em>Thanks to a systematic research process within the company, it is enabled to obtain valuable and complete information from all sectors, as well as to achieve a better understanding of the company. The main benefit of the Utility Benchmarking Program consists in using this information to improve problematic areas and mobilize various units within the company towards meeting the company&#8217;s objectives. This level of recognition passes to all management levels, enabling the exchange of different ideas, to achieve the most feasible solutions. Being part of this program has set the necessity of modifying the data that the sectors have to report, by detailing it more and providing valuable information for the management team of the company.<\/em><\/p>\n<p><strong><em>External benefits<\/em><\/strong><\/p>\n<ul>\n<li><em>Enables Comparison with the performance of other companies<\/em><\/li>\n<li><em>Helps in searching for better work practices<\/em><\/li>\n<li><em>Increases community transparency and trust<\/em><\/li>\n<li><em>Assists in providing financial funding<\/em><\/li>\n<\/ul>\n<p><em>The Benchmarking program, in addition to enabling the evaluation of the company&#8217;s performance trend, enables its comparison with other companies in the region and beyond. In many cases, the experiences of other companies in the sector are an inspiration, which can help companies find internal strengths to improve their performance. By getting acquainted with cases of similar companies that have managed to overcome many difficulties and being part of a wider network of water utility companies, and to increase the level of knowledge of the company to possible solutions. The management of public companies is very important in terms of providing a higher degree of transparency for all stakeholders. Transparency helps to establish a clearer relationship with the community and to increase the trust of various financial institutions, in supporting the development of capital projects by the water utility.<\/em><\/p>\n<p><em>All the water utilities that will be part of the Benchmarking program can benefit from:<\/em><\/p>\n<ul>\n<li><em>Better knowledge of their own company, complete information is provided by all sectors.<\/em><\/li>\n<li><em>Identify gaps in their performance.<\/em><\/li>\n<li><em>Creating an internal culture that leads to improvement and continuous learning.<\/em><\/li>\n<li><em>Becoming part of a larger group of water utility companies, where the exchange of experiences is the basis of this collaboration.<\/em><\/li>\n<\/ul>\n<p><em>The process of Benchmarking during this 4 year period that we have been part of has been continuously improved, in terms of increasing the reliability of the data and the levels of control of their accuracy. The Benchmarking process goes through several steps, such as: data registering, control and validation at the utility and HUB level, to reach the final step, which is the final report of the water utility. This is a report that contains a complete information about the utility, and serves as a comparative basis for the company over the years, as well as the performance of the companies in the region and beyond at the European level. The final reports, which are divided as per water supply and sewerage sector, can be used by the company to present them to donors, or as non-financial reports, to get acquainted with the way the company performs\u201d<\/em>.<\/p>\n<p>SHUKALB invites all interested water utilities to join the Utility Benchmarking Program.\u00a0 The participating utilities will have the opportunity to gain practical support in analyzing and improving utility performance, learn from other utilities in the sector, be up to date on the most recent tools for analyzing utility performance, and benefit from regional and global comparison with other utilities and experts.<\/p>\n<p>For more information on the Benchmarking Program please read the <a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2020\/01\/P_D-LeaP_UBP_final.pdf\">Leaflet<\/a>.<\/p>\n<p>For registrations or any question please contact SHUKALB at the email address <a href=\"mailto:training@shukalb.al\">training@shukalb.al<\/a> or SHUKOS at <a href=\"mailto:shukos2001@gmail.com\">shukos2001@gmail.com<\/a>.[:]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[:sq] Benchmarking, mbledhja e treguesve t\u00eb performanc\u00ebs dhe m\u00eb pas krahasimi i performanc\u00ebs midis shoq\u00ebrive UK me madh\u00ebsi dhe kushte t\u00eb ngjashme, \u00ebsht\u00eb nj\u00eb mjet kryesor p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar performanc\u00ebn<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[213],"tags":[],"class_list":["post-4043","post","type-post","status-publish","format-standard","hentry","category-newsletter"],"_links":{"self":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/4043","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4043"}],"version-history":[{"count":0,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/4043\/revisions"}],"wp:attachment":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}