{"id":5014,"date":"2022-09-06T09:33:49","date_gmt":"2022-09-06T09:33:49","guid":{"rendered":"http:\/\/shukalb.al\/?p=5014"},"modified":"2022-09-06T09:33:49","modified_gmt":"2022-09-06T09:33:49","slug":"korca-water-supply-and-sewerage-company-launches-the-update-your-data-campaign-2","status":"publish","type":"post","link":"https:\/\/shukalb.al\/?p=5014&lang=en","title":{"rendered":"Korca Water Supply and Sewerage Company Launches the “Update your data” Campaign"},"content":{"rendered":"

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\"\"<\/a>
Postera informues mbi p\u00ebrdit\u00ebsimin e t\u00eb dh\u00ebnave t\u00eb klient\u00ebve, t\u00eb vendosur pran\u00eb pikave t\u00eb pagesave t\u00eb faturave t\u00eb ujit n\u00eb qyetin e Kor\u00e7\u00ebs<\/em>
Foto nga UK Kor\u00e7\u00eb<\/em><\/figcaption><\/figure><\/p>\n

\u201cP\u00ebrdit\u00ebso t\u00eb dh\u00ebnat e tua\u201d p\u00ebrfaq\u00ebson nj\u00eb fushat\u00eb nd\u00ebrgjegj\u00ebsuese t\u00eb nd\u00ebrmarr\u00eb s\u00eb fundmi nga Shoq\u00ebria Uj\u00ebsjell\u00ebs Kanalizime Kor\u00e7\u00eb (UK Kor\u00e7\u00eb), n\u00eb vijim t\u00eb reform\u00ebs s\u00eb fiskalizimit t\u00eb nisur nga Qeveria Shqiptare mbi nj\u00eb vit m\u00eb par\u00eb. Me q\u00ebllim shmangien e deklarimeve t\u00eb pasakta, kjo fushat\u00eb vjen si nj\u00eb thirrje drejtuar qytetar\u00ebve p\u00ebr t\u00eb deklaruar t\u00eb dh\u00ebnat e tyre, duke leht\u00ebsuar n\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb ur\u00ebn e bashk\u00ebpunimit t\u00eb vendosur mes shoq\u00ebris\u00eb dhe klient\u00ebve t\u00eb saj.<\/p>\n

\"\"<\/a><\/p>\n

P\u00ebr shum\u00eb vite UK Kor\u00e7\u00eb ka n\u00eb fokus t\u00eb pun\u00ebs s\u00eb saj t\u00eb p\u00ebrditshme p\u00ebrpjekjen maksimale p\u00ebr t\u00eb qen\u00eb Kompania e s\u00eb Ardhmes dhe ofrues LIDER<\/strong> i sh\u00ebrbimit t\u00eb furnizimit me uj\u00eb dhe kanalizimeve n\u00eb Shqip\u00ebri dhe rajon. Nj\u00eb Kompani e s\u00eb Ardhmes ofron sh\u00ebrbime me cil\u00ebsi t\u00eb lart\u00eb n\u00eb nj\u00eb m\u00ebnyr\u00eb shum\u00eb efikase duke qen\u00eb gjithashtu inovative, gjith\u00ebp\u00ebrfshir\u00ebse, e orientuar drejt tregut e konsumator\u00ebve dhe e q\u00ebndrueshme.<\/p>\n

Sh\u00ebrbimi i mir\u00eb ndaj klientit p\u00ebrfaq\u00ebson objektivin kryesor, s\u00eb bashku me element\u00eb t\u00eb tjer\u00eb t\u00eb menaxhimit t\u00eb sh\u00ebndosh\u00eb t\u00eb sh\u00ebrbimeve, si: organizimi dhe strategjia, menaxhimi i burimeve njer\u00ebzore dhe menaxhimi financiar. N\u00eb misionin e saj, UK Kor\u00e7\u00eb e sheh t\u00eb domosdosh\u00ebm nd\u00ebrtimin e themeleve t\u00eb forta t\u00eb bashk\u00ebpunimit, duke promovuar besimin reciprok dhe transparenc\u00ebn, duke inkurajuar shk\u00ebmbimin e informacionit, njohurive dhe ideve p\u00ebr t\u00eb arritur q\u00ebllimet e p\u00ebrbashk\u00ebta strategjike. Klienti n\u00eb synimin e asaj q\u00eb UK Kor\u00e7\u00eb synon t\u00eb arrij\u00eb, duhet t\u00eb jet\u00eb i angazhuar p\u00ebr t\u00eb qen\u00eb i informuar, p\u00ebr t\u00eb shprehur vler\u00ebsimin e tij dhe p\u00ebr t\u00eb dh\u00ebn\u00eb sugjerimet mbi element\u00ebt q\u00eb ai mendon se duhet t\u00eb ndryshojn\u00eb, p\u00ebr t\u2019i sh\u00ebrbyer p\u00ebrmir\u00ebsimit t\u00eb m\u00ebtejsh\u00ebm t\u00eb sh\u00ebrbimit.<\/p>\n

\u201cN\u00ebse themelet e bashk\u00ebpunimit q\u00eb k\u00ebrkojm\u00eb t\u00eb nd\u00ebrtojm\u00eb do t\u00eb jen\u00eb t\u00eb formuara si duhet, kjo do t\u00eb leht\u00ebsoj\u00eb zgjidhjen e problematikave q\u00eb mund t\u00eb paraqiten n\u00eb t\u00eb ardhmen. Nuk mund ta realizojm\u00eb dot si duhet k\u00ebt\u00eb bashk\u00ebpunim p\u00ebr t\u00eb synuar p\u00ebrmir\u00ebsimin e pun\u00ebs dhe rritjen e performanc\u00ebs, n\u00ebse nuk p\u00ebrdit\u00ebsojm\u00eb t\u00eb dh\u00ebnat e klient\u00ebve tan\u00eb, p\u00ebr t\u2019i sakt\u00ebsuar dhe p\u00ebr t\u00eb shmangur deklarimet jo t\u00eb sakta\u201d \u2013 shprehet Ina Kosta, Specialiste e Marr\u00ebdh\u00ebnieve me Publikun pran\u00eb UK Kor\u00e7\u00eb.<\/p>\n

Cilat jan\u00eb kategorit\u00eb e synuara?<\/strong><\/p>\n

N\u00eb zbatim t\u00eb Ligjit Nr. 87\/2019, dat\u00eb 18.12.2019 \u201cP\u00ebr fatur\u00ebn dhe sistemin e monitorimit t\u00eb qarkullimit\u201d, botuar n\u00eb Fletoren Zyrtare Nr. 3, dat\u00eb 20.01.2020, subjekt i fiskalizimit t\u00eb fatur\u00ebs do t\u00eb jen\u00eb:<\/p>\n

    \n
  1. Klient\u00ebt – institucionet<\/em><\/li>\n
  2. Klient\u00ebt – nj\u00ebsit\u00eb private<\/em><\/li>\n
  3. Klient\u00ebt \u2013 familjar\u00eb<\/em><\/li>\n<\/ol>\n

    \u00a0<\/em>
    \nSi do t\u00eb procedohet p\u00ebr deklarimin e t\u00eb dh\u00ebnave?<\/strong><\/em><\/p>\n

    Kjo fushat\u00eb p\u00ebrfshin si zon\u00ebn urbane, ashtu edhe at\u00eb rurale, prandaj kjo thirrje vlen p\u00ebr t\u00eb gjith\u00eb klient\u00ebt e <\/em>UK Kor\u00e7\u00eb. <\/em><\/p>\n

    Hapat q\u00eb <\/em>UK Kor\u00e7\u00eb ka nd\u00ebrmarr\u00eb p\u00ebr realizimin e k\u00ebsaj fushate, jan\u00eb: <\/em><\/p>\n

      \n
    1. Komunikimi i drejtp\u00ebrdrejt\u00eb me qytetar\u00ebt n\u00ebp\u00ebr sportelet e shoq\u00ebris\u00eb dhe ndjekja e t\u00eb gjitha situatave rast pas rasti, p\u00ebr t\u2019i orientuar si duhet klient\u00ebt n\u00eb baz\u00eb t\u00eb kategorive q\u00eb ata iu p\u00ebrkasin. <\/em><\/li>\n
    2. Rastet e ve\u00e7anta q\u00eb jan\u00eb paraqitur, jan\u00eb trajtuar me shum\u00eb profesionaliz\u00ebm nga zyra juridike, duke iu dh\u00ebn\u00eb zgjidhje problematikave t\u00eb qytetar\u00ebve.<\/em><\/li>\n
    3. Jan\u00eb p\u00ebrgatitur materiale promocionale p\u00ebr ta paraqitur vizualisht k\u00ebt\u00eb fushat\u00eb, n\u00eb m\u00ebnyr\u00eb q\u00eb qytetar\u00ebt t\u00eb jen\u00eb t\u00eb informuar n\u00eb \u00e7do lloj forme p\u00ebr m\u00ebnyr\u00ebn e organizimit t\u00eb saj.<\/em><\/li>\n
    4. Jan\u00eb zhvilluam intervista mediatike, p\u00ebr t\u00eb komunikuar me qytetar\u00ebt dhe p\u00ebr t\u00eb qart\u00ebsuar kategorit\u00eb e tyre lidhur me q\u00ebllimin dhe vazhdim\u00ebsin\u00eb e k\u00ebsaj fushate.<\/em><\/li>\n
    5. Publikimi i fushat\u00ebs edhe n\u00ebp\u00ebr rrjetet sociale (Facebook, Instagram, Linkedin), n\u00ebp\u00ebrmjet publikimeve t\u00eb vazhdueshme. <\/em><\/li>\n
    6. P\u00ebrgatitja e nj\u00eb video animation, ku p\u00ebrshkruhet i gjith\u00eb procesi i deklarimit t\u00eb t\u00eb dh\u00ebnave nga ana e qytetar\u00ebve dhe q\u00ebllimi kryesor se p\u00ebr \u00e7far\u00eb arsye do t\u00eb p\u00ebrdoren ato. <\/em><\/li>\n<\/ol>\n

      \u00a0<\/em>
      \nCili \u00ebsht\u00eb feedback-u i marr\u00eb?<\/strong><\/em><\/p>\n

      Kjo fushat\u00eb ka ecur mjaft mir\u00eb, duke u mir\u00ebpritur nga qytetar\u00ebt, t\u00eb cil\u00ebt kan\u00eb nxituar p\u00ebr t\u00eb deklaruar t\u00eb dh\u00ebnat e tyre pran\u00eb sporteleve ku kryhen pagesat e fatur\u00ebs s\u00eb ujit. Kjo fushat\u00eb u p\u00ebrqafua si duhet edhe p\u00ebr thjesht\u00ebsin\u00eb me t\u00eb cil\u00ebn u paraqit, jo vet\u00ebm n\u00eb k\u00ebrkimin e dokumentave, por edhe n\u00eb shpejt\u00ebsin\u00eb e sh\u00ebrbimit t\u00eb ofruar. <\/em><\/p>\n

      Kryesisht, interesi madh p\u00ebr p\u00ebrdit\u00ebsimin e t\u00eb dh\u00ebnave \u00ebsht\u00eb shprehur nga kategoria e qytetar\u00ebve q\u00eb fatur\u00ebn e ujit vijojn\u00eb ta ken\u00eb n\u00eb emrin e nj\u00eb familjari q\u00eb ka nd\u00ebrruar jet\u00eb, nga qytetar\u00ebt q\u00eb kan\u00eb b\u00ebr\u00eb shit-blerje t\u00eb pasurive t\u00eb tyre, si edhe nga bizneset q\u00eb d\u00ebshirojn\u00eb t\u00eb vijojn\u00eb me fatura t\u00eb fiskalizuara q\u00eb mbartin t\u00eb dh\u00ebna t\u00eb sakta. \u00a0<\/em><\/p>\n

      \"\"<\/a><\/p>\n

      \"\"<\/a>[:en]

      \"\"<\/a>
      Informative posters on updating customer data, placed at customer\u2019s service facilities in the city of Kor\u00e7a<\/em>
      Photo Credit: Korca WSSC<\/em><\/figcaption><\/figure><\/p>\n

      “Update your data” represents an awareness campaign undertaken recently by Korca Water Supply and Sewerage Company (Korca WSSC), following the fiscalization reform launched by the Albanian Governmet over a year ago. Aiming to avoid incorrect declarations by Korca WSSC, this campaign comes as a call to citizens to declare their data, thus facilitating the bridge of cooperation established between the company and its customers.<\/p>\n

      \"\"<\/a>For many years, Korca WSSC has focused its daily work on the maximum effort to become the Company of the Future and the LEADING provider of water supply and sewerage services in Albania and the region. A Company of the Future provides high quality services in a highly efficient manner while also being innovative, inclusive, customer market oriented and sustainable.<\/p>\n

      Good customer service represents the main objective for the company, together with other elements of sound service management, such as: organization and strategy, human resource management and financial management. In its mission, Korca WSSC considers it necessary to build strong foundations of cooperation, promoting mutual trust and transparency, encouraging the exchange of information, knowledge and ideas to achieve common strategic goals. What Korca WSSC aims to achieve is for the customers to be engaged, to be informed, to express their evaluation and to give suggestions on the elements the customer thinks should be changed, thus serving to further improvement of the services.<\/p>\n

      “If the foundations of the cooperation we seek to build will be properly shaped, this will facilitate any problem solving in the future. We cannot properly implement this cooperation in order to improve our work and increase the performance, if we do not have updated data of our clients, to make them accurate and to avoid inaccurate statements” – says Ina Kosta, Specialist of Public Relations at Korca WSSC.<\/p>\n

      What are the target groups?<\/strong><\/em><\/p>\n

      Pursuant to Law No. 87\/2019, dated 18.12.2019 “On the invoice and traffic monitoring system”, published in Official bulletin No. 3, dated 20.01.2020, subject to the fiscalization of the invoice will be:<\/em><\/p>\n

        \n
      1. Clients – institutions<\/em><\/li>\n
      2. Clients – private entities<\/em><\/li>\n
      3. Clients \u2013 family<\/em><\/li>\n<\/ol>\n

        \u00a0<\/em>What are the steps of the campaign?<\/strong><\/em><\/p>\n

        This campaign includes both urban and rural areas, therefore this call applies to all customers <\/em>Korca WSSC.<\/em><\/p>\n

        The steps that <\/em>Korca WSSC has taken for this campaign are:<\/em><\/p>\n