{"id":6454,"date":"2022-09-06T08:58:00","date_gmt":"2022-09-06T06:58:00","guid":{"rendered":"https:\/\/demo.shukalb.al\/?p=6454"},"modified":"2022-11-29T17:58:30","modified_gmt":"2022-11-29T16:58:30","slug":"ujesjellesi-kukes-zyra-e-kujdesit-ndaj-klientit-e-rinovuar-sipas-standardeve-nderkombetare","status":"publish","type":"post","link":"https:\/\/shukalb.al\/?p=6454&lang=sq","title":{"rendered":"Uj\u00ebsjell\u00ebsi Kuk\u00ebs, zyra e kujdesit ndaj klientit e rinovuar sipas standardeve nd\u00ebrkomb\u00ebtare"},"content":{"rendered":"<p>&nbsp;<\/p>\n<figure id=\"attachment_4992\" aria-describedby=\"caption-attachment-4992\" style=\"width: 1874px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/UK-Kukes-Reovated-Customer-Care.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4992\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/UK-Kukes-Reovated-Customer-Care.png\" alt=\"\" width=\"1874\" height=\"470\" \/><\/a><figcaption id=\"caption-attachment-4992\" class=\"wp-caption-text\"><em>Foto t\u00eb <\/em><em>zyr\u00ebs s\u00eb Kujdesit ndaj Klientit<\/em><em> t\u00eb rinovuar t\u00eb Uj\u00ebsjell\u00ebsit Kuk\u00ebs<\/em><br \/><em>Foto nga GIZ Albania<\/em><\/figcaption><\/figure>\n<p>Situata e krijuar si rezultat i pandemis\u00eb Covid 19 nxori n\u00eb pah nevoj\u00ebn emergjente p\u00ebr t\u00eb optimizuar nd\u00ebrveprimet dhe p\u00ebrgjigjet midis ofruesve t\u00eb sh\u00ebrbimeve dhe konsumator\u00ebve n\u00eb sektorin e ujit. Kufizimet e vendosura gjat\u00eb pandemis\u00eb, theksuan prioritetin e nd\u00ebrmarrjes s\u00eb rrug\u00ebtimit drejt p\u00ebrmir\u00ebsimit t\u00eb sh\u00ebrbimeve publike.<\/p>\n<p>Sistemi i ankesave t\u00eb klient\u00ebve p\u00ebr Nd\u00ebrmarrjen e Uj\u00ebsjell\u00ebs-kanalizimeve \u00ebsht\u00eb nj\u00eb mjet efektiv p\u00ebr t\u00eb p\u00ebrmir\u00ebsuar qeverisjen e mir\u00eb. Pa mekanizma efektiv\u00eb t\u00eb ankesave dhe ku mungon nd\u00ebrgjegj\u00ebsimi p\u00ebr t\u00eb drejtat dhe p\u00ebrgjegj\u00ebsit\u00eb, klient\u00ebt nuk jan\u00eb n\u00eb gjendje t\u00eb adresojn\u00eb ankesat e tyre.<\/p>\n<p>Me mb\u00ebshtetjen e Qeveris\u00eb Gjermane n\u00ebp\u00ebrmjet GIZ-it, n\u00eb bashk\u00ebpunim me Bashkin\u00eb Kuk\u00ebs dhe Uj\u00ebsjell\u00ebsin Kuk\u00ebs, u rinovua t\u00ebr\u00ebsisht Qendra e Kujdesit ndaj Konsumatorit. Zyra ndodhet n\u00eb qend\u00ebr t\u00eb qytetit, me hap\u00ebsira t\u00eb aksesueshme dhe ofron sh\u00ebrbime dinjitoze p\u00ebr 70 mij\u00eb qytetar\u00eb. Ndon\u00ebse uj\u00ebsjell\u00ebsi ofron sh\u00ebrbime shum\u00eb t\u00eb r\u00ebnd\u00ebsishme p\u00ebr t\u00eb gjith\u00eb qytetar\u00ebt, gjendja e zyr\u00ebs s\u00eb kujdesit ndaj klientit n\u00eb Kuk\u00ebs ka qen\u00eb n\u00ebn standardet e k\u00ebrkuara duke ndikuar jo vet\u00ebm n\u00eb sh\u00ebndetin e tyre psikologjik dhe fizik, por edhe n\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimeve q\u00eb u jepen qytetar\u00ebve.<\/p>\n<p>\u201c<em>Infrastruktura ka qen\u00eb le t\u00eb themi\u2026 n\u00eb m\u00ebnyr\u00eb metaforike \u201cnj\u00eb burg i vog\u00ebl<\/em>\u201d, tha Denard G\u00ebrmizi, qytetar i Kuk\u00ebsit.<\/p>\n<figure id=\"attachment_5002\" aria-describedby=\"caption-attachment-5002\" style=\"width: 1107px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/UK-Kukes-Custom-Care-before.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5002\" src=\"http:\/\/shukalb.al\/wp-content\/uploads\/2022\/09\/UK-Kukes-Custom-Care-before.png\" alt=\"\" width=\"1107\" height=\"414\" \/><\/a><figcaption id=\"caption-attachment-5002\" class=\"wp-caption-text\"><em>Foto te zyr\u00ebs s\u00eb Kujdesit ndaj Klientit Kuk\u00ebs, para rinovimit<\/em><br \/><em>Foto nga GIZ Albania<\/em><\/figcaption><\/figure>\n<p>Kushtet para rinovimit t\u00eb zyr\u00ebs ishin kritike. Ambienti i brendsh\u00ebm ishte i d\u00ebmtuar, lag\u00ebshti dhe myk kishte kudo, ambientet sanitare ishin jasht\u00eb funksionit dhe t\u00eb dedraduara dhe shtresat e dyshemes\u00eb u d\u00ebmtuan plot\u00ebsisht. Rehabilitimi i zyr\u00ebs ka p\u00ebrmir\u00ebsuar sh\u00ebrbimin ndaj klient\u00ebve, duke mund\u00ebsuar pages\u00ebn e leht\u00eb t\u00eb faturave t\u00eb ujit.<\/p>\n<p>\u201c<em>Sfid\u00eb e madhe mbetet pagesa e faturave t\u00eb ujit nga nj\u00eb num\u00ebr i madh familjesh n\u00eb Kuk\u00ebs. Ka pasur nj\u00eb rritje prej mbi 10% t\u00eb kontratave t\u00eb lidhura nd\u00ebrmjet klient\u00ebve dhe Uj\u00ebsjell\u00ebsit. Ka nj\u00eb rritje me rreth 30% t\u00eb pagesave t\u00eb klient\u00ebve<\/em>\u201d, tha Eduard Spahia, administrator i Uj\u00ebsjell\u00ebsit Kuk\u00ebs.<\/p>\n<p>Dr. Gabriele Lames, Menaxhere e Projektit te Ujit n\u00eb GIZ Albania theksoi se ky \u00ebsht\u00eb nj\u00eb p\u00ebrmir\u00ebsim p\u00ebr klient\u00ebt dhe punonj\u00ebsit dhe n\u00eb planin afatgjat\u00eb p\u00ebr investimet e ardhshme n\u00eb Qendr\u00ebn e Kujdesit ndaj Klientit n\u00eb Kuk\u00ebs.<\/p>\n<p>\u201c<em>Q\u00ebllimi i projektit \u00ebsht\u00eb q\u00eb t\u00eb ket\u00eb nj\u00eb mir\u00ebkuptim p\u00ebr pun\u00ebn e uj\u00ebsjell\u00ebsit dhe s\u00eb fundmi q\u00eb njer\u00ebzit t\u00eb jen\u00eb t\u00eb gatsh\u00ebm t\u00eb paguajn\u00eb faturat e tyre, gj\u00eb q\u00eb do t\u00eb rris\u00eb t\u00eb ardhurat p\u00ebr Uj\u00ebsjell\u00ebsat duke ndikuar n\u00eb investimet e ardhshme<\/em>\u201d, tha Dr. Lames.<\/p>\n<p>Rinovimi i Qendr\u00ebs s\u00eb Kujdesit ndaj Klientit n\u00eb Kuk\u00ebs dhe aksesi n\u00eb Portalin e Sh\u00ebrbimit ndaj Klientit (<a href=\"http:\/\/www.shuk.al\" target=\"_blank\" rel=\"noopener\">www.shuk.al<\/a>), nj\u00eb tjet\u00ebr mjet i ofruar me mb\u00ebshtetjen e GIZ, e afron sh\u00ebrbimin ndaj klientit me standardet nd\u00ebrkomb\u00ebtare.<\/p>\n<div class=\"mceTemp\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Situata e krijuar si rezultat i pandemis\u00eb Covid 19 nxori n\u00eb pah nevoj\u00ebn emergjente p\u00ebr t\u00eb optimizuar nd\u00ebrveprimet dhe p\u00ebrgjigjet midis ofruesve t\u00eb sh\u00ebrbimeve dhe konsumator\u00ebve n\u00eb sektorin e<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[281],"tags":[],"class_list":["post-6454","post","type-post","status-publish","format-standard","hentry","category-burimi"],"_links":{"self":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/6454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6454"}],"version-history":[{"count":0,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/6454\/revisions"}],"wp:attachment":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}