{"id":9821,"date":"2026-07-08T10:18:57","date_gmt":"2026-07-08T08:18:57","guid":{"rendered":"https:\/\/shukalb.al\/?p=9821"},"modified":"2026-07-08T10:18:57","modified_gmt":"2026-07-08T08:18:57","slug":"shukalb-empowers-water-utility-professionals-through-customer-service-excellence-training","status":"publish","type":"post","link":"https:\/\/shukalb.al\/?p=9821&lang=en","title":{"rendered":"SHUKALB Empowers Water Utility Professionals Through Customer Service Excellence Training"},"content":{"rendered":"

SHUKALB Empowers Water Utility Professionals Through Customer Service Excellence Training<\/strong><\/h1>\n
\"\"<\/a>
Trainer Arjan Gjorga (standing) and participants during the 1st day of the training
Photo Credit: SHUKALB<\/figcaption><\/figure>\n

SHUKALB has successfully delivered in Tirana the two-day training course \u201cCustomer Service and Public Relations\u201d, held on 24\u201325 June 2026 at Hilton Garden Inn, with the participation of specialists from Durres Regional Water Supply and Sewerage Company of and Tirana Water Supply and Sewerage Company.<\/p>\n

The training was delivered by trainer and sector expert Arjan Gjorga and aimed to strengthen staff knowledge and skills in customer service, public communication, and customer relationship management.<\/p>\n

\"\"<\/a>Over the two days of training, participants explored in detail the key concepts and practices of modern customer service in the water sector. Discussions focused on the fundamentals of excellent service delivery, the organization of customer service structures, and the role of staff in improving service quality.<\/p>\n

Special attention was given to public communication and customer perception management, highlighting the importance of every interaction between the utility and citizens in shaping institutional image and overall customer satisfaction.<\/p>\n

Participants also engaged in practical sessions on customer database management, complaint handling, and the use of information as a tool to improve service delivery and strengthen trust in water utility companies. Key operational topics were also addressed, including meter reading, billing and collection processes, as well as the management of service interruptions and disconnections from the supply network.<\/p>\n

\"\"<\/a>On the second day, emphasis was placed on the importance of developing effective communication plans and integrating various media channels into institutional communication strategies, with the aim of improving public relations and increasing transparency.<\/p>\n

The training concluded with the awarding of participation certificates and recognition of the participants\u2019 engagement throughout the program. SHUKALB reaffirmed its commitment to supporting the professional development of water utility staff and promoting best practices in customer service, contributing to improved sector performance and stronger relationships with consumers.<\/p>\n

\"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

SHUKALB Empowers Water Utility Professionals Through Customer Service Excellence Training SHUKALB has successfully delivered in Tirana the two-day training course \u201cCustomer Service and Public Relations\u201d, held on 24\u201325 June 2026<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[213],"tags":[],"class_list":["post-9821","post","type-post","status-publish","format-standard","hentry","category-newsletter"],"_links":{"self":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/9821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9821"}],"version-history":[{"count":1,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/9821\/revisions"}],"predecessor-version":[{"id":9828,"href":"https:\/\/shukalb.al\/index.php?rest_route=\/wp\/v2\/posts\/9821\/revisions\/9828"}],"wp:attachment":[{"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shukalb.al\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}