Utility Benchmarking Program for Water Supply and Sanitation Utilities
GAIN practical support in analyzing and improving utility performance LEARN from other utilities in the sector BE UP TO DATE on the most recent tools for analyzing utility performance BENEFIT from regional and global comparison with other utilities and experts
Program description and covered topics
The Utility Benchmarking Program is one of the Foundation Programs within the Danube Learning Partnership. This Program helps participating utilities and staff to establish their own diagnostic of high-impact issues affecting the performance of their utility companies by benchmarking the utility performance against other similar companies and international benchmarks and facilitating dialogue among practitioners on good practices.
Set-up of Program
The European Benchmarking Cooperation (EBC) acts as Technical Partner of IAWD and provides the methodology as well as the IT platform for the benchmarking exercise. The Program offers three different assessment levels (basic, standard and advanced). For maximum added value, participants are encouraged to choose the highest possible level. Which level best fits a utility depends on the availability of reliable data, benchmarking experience and ambition. In total, four national/subregional Hubs have been created in accordance with the EBC operating structure focusing on utilities in Kosovo & Albania, Ex-YU countries, Bulgaria and Ukraine. By establishing the Danube Hub, IAWD has upgraded the existing national and sub-regional Hubs, in order to support capacity building and the sharing of knowledge and experience among its members and other utilities located in the Danube region. The Hub concept
ensures that participating utilities follow the same assessment methodology and receive comparable results.
Learning goals
Why to compare performance with other utilities?
How to collect and manage utility performance information?
How to develop an improvement plan to address performance issues?
